The competitive market you operate within means the demand for converting visitors into customers is more important than ever.
Being able to measure exactly how both your website and your sales teams handle your enquiries should be an absolute priority. For businesses large and small, we provide a professional and comprehensive mystery shopper service. It’s time to take action before you lose more market share – we provide real, unbiased and comprehensive feedback on just how your business performs in this highly competitive on-line environment!
MysteryWeb
With over 13 years’ experience of fast-paced online shopping, we are more than capable of testing any online store to ensure it meets the demands of modern day internet users. We offer a range of packages which independently test your website, starting with a stand-alone website test, which tests the way in which a visitor is directed through your store, what they see on the way, the messages they are given and how well they are channelled to the checkout and ultimately to make a purchase. Our experienced agents will look for incorrect and misleading information, conflicting messages, dead pages and inaccurate product or service information, out of date content, links that don’t work, misleading advertising, basket or voucher code errors, potential drop out points and cross browser issues.
In addition to the MysteryWeb test, we also have a number of additional Mystery Shopper services:
MysteryChat
If your site has a live chat facility, then we can test the agent! This is very much like walking into a traditional store and asking the shop assistant if they can help with a query you may have on an item for sale. The bonus being we have full documented evidence of exactly how the agent handled the call. We will test the agent on their knowledge of your products or services:
- How quickly do they answer the queries?
- How good are they at understanding the customer’s question?
- Do they make any attempt to encourage the customer to make a purchase?
- Are they knowledgeable and do I have confidence in the advice they are providing?
MysteryCall
If you take telephone calls, then it’s our job to test the telesales team. Real life situations are created and the conversation will be carefully documented and feedback provided. Agents’details will be acquired, providing you with specific and accurate information. You may not have the facilities or even the time to check on agents’ calls with customers – our service is efficient, targeted and accurate! Our reports are invaluable when looking to provide constructive feedback to an agent who needs to improve or adapt their approach with customers.
MysteryMail
Email enquiries can be a valuable line of enquiry and all too often, we find important sales enquiries either going to the wrong place or person and, on many occasions, being ignored completely. A customer who emails a request for a quotation should be dealt with quickly, efficiently and professionally. We provide fully documented evidence of our MysteryMail service.
With 99.9% of our Mystery Shopper reports producing tangible results that improve your sales, can you really afford not to use us?
The competitive market you operate within means the demand for converting visitors into customers is more important than ever.
Being able to measure exactly how both your website and your sales teams handle your enquiries should be an absolute priority. For businesses large and small, we provide a professional and comprehensive mystery shopper service. It’s time to take action before you lose more market share – we provide real, unbiased and comprehensive feedback on just how your business performs in this highly competitive on-line environment!
MysteryWeb
With over 13 years’ experience of fast-paced online shopping, we are more than capable of testing any online store to ensure it meets the demands of modern day internet users. We offer a range of packages which independently test your website, starting with a stand-alone website test, which tests the way in which a visitor is directed through your store, what they see on the way, the messages they are given and how well they are channelled to the checkout and ultimately to make a purchase. Our experienced agents will look for incorrect and misleading information, conflicting messages, dead pages and inaccurate product or service information, out of date content, links that don’t work, misleading advertising, basket or voucher code errors, potential drop out points and cross browser issues.
In addition to the MysteryWeb test, we also have a number of additional Mystery Shopper services:
MysteryChat
If your site has a live chat facility, then we can test the agent! This is very much like walking into a traditional store and asking the shop assistant if they can help with a query you may have on an item for sale. The bonus being we have full documented evidence of exactly how the agent handled the call. We will test the agent on their knowledge of your products or services:
- How quickly do they answer the queries?
- How good are they at understanding the customer’s question?
- Do they make any attempt to encourage the customer to make a purchase?
- Are they knowledgeable and do I have confidence in the advice they are providing?
MysteryCall
If you take telephone calls, then it’s our job to test the telesales team. Real life situations are created and the conversation will be carefully documented and feedback provided. Agents’details will be acquired, providing you with specific and accurate information. You may not have the facilities or even the time to check on agents’ calls with customers – our service is efficient, targeted and accurate! Our reports are invaluable when looking to provide constructive feedback to an agent who needs to improve or adapt their approach with customers.
MysteryMail
Email enquiries can be a valuable line of enquiry and all too often, we find important sales enquiries either going to the wrong place or person and, on many occasions, being ignored completely. A customer who emails a request for a quotation should be dealt with quickly, efficiently and professionally. We provide fully documented evidence of our MysteryMail service.
With 99.9% of our Mystery Shopper reports producing tangible results that improve your sales, can you really afford not to use us?